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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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JERRY J. Spinelli

July 5, 2026

5  out of  5
rating by JERRY J. Spinelli
"The easiest switch ever and nice people to boot!"
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Smokey Keita

July 5, 2026

5  out of  5
rating by Smokey Keita
"Great Customer service Monay you get 5 stars⭐⭐⭐⭐⭐ thank you for making me laugh you have such a great personality, and you really bring the truth to "LIKE A GREAT NEIGHBOR STATE FARM IS THERE* thank you for making me feel like I am part of the STATE FARM family😀"
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Sarah Kronenburg

June 22, 2026

5  out of  5
rating by Sarah Kronenburg
"James Williams State Farm Agency, made my life easy compared to what I had prior. Beat my old companies policy pricing and got me better coverage as well.
That’s how it should be. Definitely recommend."
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Lenwood Young Bey

June 13, 2026

5  out of  5
rating by Lenwood Young Bey
"I couldn’t be happier with the professional way State Farm an the agent James Williams has handled my policy. He has answered all my questions whenever they arise he’s very knowledgeable and thorough at what he does."
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Carla Cervantes

June 9, 2026

5  out of  5
rating by Carla Cervantes
"Good customer service and always there to assist me with any questions"
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Kevin Chan

May 20, 2026

5  out of  5
rating by Kevin Chan
"James was extremely helpful and was patient with explaining everything. Highly recommend him to anyone who needs home insurance!"
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harry z

May 13, 2026

5  out of  5
rating by harry z
"Totally Excellent and Narda Pacheco was totally Supbereb and very well informed on my insurance needs."
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William Anderson

May 5, 2026

5  out of  5
rating by William Anderson
"Always great personal service AAA++××"
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Aki Ishihara

May 1, 2026

5  out of  5
rating by Aki Ishihara
"Narda and James, they are really great. They helped me save money on my home and auto insurance. Always quick response to my email inquiries and I really appreciate you all."
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C C H E G.V.

April 21, 2026

1  out of  5
rating by C C H E G.V.
"Worst experience, definitely do not focus on the customer . Need customer service training!!"
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Nicole Jackson

April 17, 2026

5  out of  5
rating by Nicole Jackson
"James is always super friendly and helpful anytime. I call him with questions."
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Rylie Benavidez

April 4, 2026

5  out of  5
rating by Rylie Benavidez
"Narda helped me create an account and a policy, extremely nice and helpful"
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fetsume mekonen

April 1, 2026

5  out of  5
rating by fetsume mekonen
"Best , friendly Staff and always helpful."
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Eva González

March 26, 2026

5  out of  5
rating by Eva González
"Super profesional, por ahora bajo mi aseguranza y fue muy rapido y profesional la srita Narda mil gracias"
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Andrea Maddock

March 26, 2026

5  out of  5
rating by Andrea Maddock
"James Williams is a great agent and the staff is there to help in anyway! Highly recommend this State Farm office and agent!!"
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Ruby Lockett

March 14, 2026

5  out of  5
rating by Ruby Lockett
"The James team are the best! They are fast, efficient and friendly. I always send my clients to them. Thank you guys for being great!!!!"
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LE E

February 27, 2026

5  out of  5
rating by LE E
"Amazing agent and team who truly lives out the mission of State Farm. An amazing Good Neighbor helping people in their time of need."
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Allen Cooper

February 6, 2026

5  out of  5
rating by Allen Cooper
"James and his crew have been great, I am very happy to be a client."
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BayAerialDrone 2017

February 6, 2026

2  out of  5
rating by BayAerialDrone 2017
"As you can see, I am a trusted Google Maps Guide Reviewer with 10 years of experience with over 35 million views on my Google Maps account and over 500,000 views on my written reviews.

Any time I need help with my auto insurance l call my representative Monay Watson at State Farm. She is the BEST! She is extremely knowledgeable, the most helpful, and assisted me in saving money on my auto insurance policy. Thank you Monay! I feel like when I call Monay she treats me with care like a family member and has my best interest at heart. Her level of customer service is hard to find these days. Again thank you for putting my mind at ease. 🤩

UPDATE: Everything started out great. I moved back to California 14 months ago. And since I moved back, I have attempted to ask this agency why my policy went up $150 a month I sent two emails to James Williams directly, which were never answered back. Recently I was offered a new policy with a new auto reputable insurance company. The new auto insurance policy is saving me $150 a month easily with the same coverage that I had before. I am flabbergasted. I have a 2018 vehicle which is financed. I also have a 2012 vehicle which I own. My last four months insurance statement was $360-$380 a month! Why? Again when I reached out through email to James I never heard back from him.

I am experiencing that once I moved out of Nevada that James Williams State Farm office did not care or worry that my policy was so high. It was basically like out of sight out of mind. Why are they not going to service this policy properly? Lackluster insurance practices in my opinion."
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M Hampton

February 4, 2026

5  out of  5
rating by M Hampton
"I had an excellent experience with this insurance company. The team was knowledgeable, responsive, and genuinely cared about helping me find the best coverage for my needs."
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Natasha Fetherson

December 13, 2025

5  out of  5
rating by Natasha Fetherson
"Cheapest prices on insurance and overall great customer service. 10/10 definitely recommend!!"
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Angela Zielinski

October 16, 2025

2  out of  5
rating by Angela Zielinski
"As always it starts off great. Which is why I don’t leave reviews right away. I like to gauge a service and see if it’s worthy of five stars.
James is/was wonderful when we met knowledgeable and helpful.
So I’ll give it 2 stars it’s not terrible. Not great.
Getting in touch with this location takes forever. Customer service is sub par. I wouldn’t recommend them to anyone else. But I wouldn’t not recommend them either. In between on that. Maybe in 6months it’ll improve and I’ll update my review. But being a customer through him for a few years that’s been my experience. So all in all slightly under average experience compared to my other State Farm agents I’ve had in the past. I’ve been with State Far for years and this is the first agent I’ve had where it’s been more disappointing than most. But not the worst I’ve experienced(:"
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Felicia Moore

February 28, 2025

5  out of  5
rating by Felicia Moore
"I was looking for Full Coverage and came across State Farm I thought to myself this is a big company and would probably be expensive but I made the call after speaking with the Agent from State Farms Monay Watson she provided me with great information concerning the Coverage I wanted and needed she provided me with special features that State Farms provides that I had no ideal they service she took her time to explain each feature she was so Professional and patient I got the Coverage I wanted and I am so proud of my Coverage and the premium that I will pay monthly Thank You so much Monay Watson from State Farm."
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Isabel Thanmithak

February 1, 2025

5  out of  5
rating by Isabel Thanmithak
"Such a great guy! Thank you so much for everything. James saved our family a lot of money and time. Would recommend 100 percent."
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Tiffany Wagner

January 29, 2025

5  out of  5
rating by Tiffany Wagner
"Monay is fabulous! I highly recommend purchasing insurance through her. We all need insurance so you might as well choose the most knowledgeable, helpful, friendly associate possible. In my experience, that is Monay Watson!"